FAQs

HOW TO I APPLY A DISCOUNT CODE?

• If you obtain a discount code as part of our new subscriber sign-up promotion, through our social media channels or via our newsletter, simply copy and paste the code at the checkout page.
• Please note, all discount codes will have an expiry date - if the promotion has ended, your code will not be valid.
• Additionally, we are unable to apply a discount code to any order after it has been placed, nor can we provide a partial refund.

For further assistance, please contact our Customer Care Team at hello@esmaee.com

CAN I MAKE ANY CHANGES TO MY ORDER? 

If you need to make urgent changes to your order, please email hello@esmaee.com  with your order number and the correct changes.

Please notify us of any changes as soon as possible. While we will endeavour to make any adjustments to your order, if the parcel has already been dispatched, changes cannot be made as it becomes property of the courier company.

Once a payment has been received and your order is completed, it is then subject to our returns policy.

AM I ENTITLED TO THE SAME RETURNS POLICY WHEN PURCHASING THROUGH A STOCKIST?

• Each stockist has their own returns policy, please contact the retailer directly for this information prior to making a purchase.
• If you have any issues with your purchase, you will have to contact the store directly and they will be able to help you further.