SHIPPING / RETURNS

DISPATCH 

Free shipping Australia Wide 

Your Esmaeé order will be dispatched same day if ordered before 2:00 pm. Otherwise, orders will be dispatched within the next business day.  

Once your order has been shipped you will receive tracking details via email.

You're responsible any applicable custom and duty import fees.

DELIVERY.

The estimated delivery times: 

Australia and New Zealand - 2-5 business days

Europe - 4-6 business days.

America - 4-6 business days

Asia - 4-6 business days

For questions, please contact our Customer Care team at hello@esmaee.com

 

 

ADJUST YOUR ORDER / POLICY 

This policy applies to all purchases made online at esmaee.com

• Full Priced Items: Items that have been purchased at full price or by pre-order are eligible for a refund/exchange/credit
• Sale and Promotions: For all sale and final sale items including those using a promotional code or discount at checkout are NOT eligible to return (unless faulty) 
• Welcome & Thank you Code: All items purchased using the 10% off welcome code and 20% off thank you code are eligible to return 
• Please Note: Items purchased using a credit note are ONLY eligible for an exchange, NOT a refund. 
• 15 Days: Returns are only accepted if they are received back within 15 days of receiving your order.  
• Credits: applied via a code - this code is only active for 6 months.

 

JEWELLERY

• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• Due to hygienic regulations we do NOT refund or exchange any Earrings.
• Only regular-priced items may be returned, sale items cannot be returned or exchanged.

 

Please follow the following steps

1. Fill in your an exchange slip (in original condition & tag attached) post it back. Your returns form can be downloaded here. 
2. Order adjustment period is 15 Days from the day you received your order.
3. We only accept returns on full price items. 
4. Please allow 3-4 days for your return to be delivered back to us. 

You are responsible for the return shipping costs. We will not be responsible for any loss or damage of items on return shipping. We suggest items are sent back by registered post with tracking.

 

ADDRESS

ESMAEÉ 

289 Young St,

Waterloo NSW 2017 Australia.