RETURNS

 

RETURNS POLICY

If you change your mind for any reason within the return timeframe, please ensure you follow these guidelines: 

  1. Please fill in your Return Slip (in original condition & tag attached) post it back. If you have misplaced your returns form, it can be downloaded here
  2. Order return period is 30 Days from the day you received your order. 
  3. Once your return has been delivered to us, please allow up to 5 days to processing.
  4. Please note we offer Refunds on items purchased at full price. 

You are responsible for the return shipping costs. We suggest the use of a tracible shipping method. 

RETURN ADDRESS

ESMAEE 

289 Young St,

Waterloo NSW 2017

*Please note, our returns department has the right to refuse a return if a returned item does not meet our terms and conditions. In this case, the item will be posted back to you.

SALE ITEMS

All items bought under any sale or promotion including flash sales and promotions are final and cannot be returned, unless deemed faulty.

You are however, still eligible for a refund if you have used your first-time subscriber's discount. 

Please do not hesitate to contact us if you have any questions regarding sizing at service@esmaee.com

     

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